jonh : miscellaneous : buying-cars

Jon's suggestions for buying a car

A friend asked me if I had any thoughts on buying a car. I don't have a lot of experience, but I've had a few, and so I'm writing down here my personal rules for buying a car. They're not necessarily complete.

For a used car, pay attention to rules 1-5. For a new car, rules 2, 3, 4, and 6 are most important.


Rule #1: Don't buy it unless you have had your own mechanic take a look at it.

(If you don't have your own mechanic, I recommend Sharkey's in West Lebanon, by the four aces diner.) Ask him to compression-check the engine, and check over all the suspension parts, drive it and use his tuned ear to listen for any shaking, and so on. Be willing to pay $50-75 to have the mechanic look at it. It *will* be worth it, either way -- if the car bites, you saved a few thousand; if the car is good, you have peace of mind that you didn't get hosed. Even a competent guy like me can get suckered by a dealer; if you set up this rule for yourself in advance, it's very good protection against pressure sales.

An example: the Shaker Valley dealer in enfield will "let you take the car to your mechanic, but he can't take the spark plugs out because people are always stripping the block that way." That means they are scam artists. You can't test the compression without taking out the spark plugs, and testing the compression is the most reliable way you can tell if the engine is nearly dead.

Finally, your mechanic will tell you what things need to be done to the car, and how much you should expect to pay to have them done. You will be able to use that in dickering; that knowledge alone can pay back the $75 you paid the mechanic.

And I really mean your *own* mechanic. Decide who that is before you go car shopping. Don't shop for a car in Portsmouth, where you will be tempted to use a local gas station because your mechanic is too far away. Commit to your decision; if the seller won't work with you to make it happen, you don't want his car.

As you can see, I consider rule #1 extremely important.


Rule #2: Be patient.

This is also very important. You're talking about a few thousand dollars here; if you buy a lemon, it will cost you that, plus all your time dealing with it, plus a lot of mental anguish. If you are renting a car for now, so be it -- $150 to rent for a week beats buying a piece of junk.

This is your best defense against seller (especially dealer) psychology. Dealers will do everything in their power to get you to "buy today." If you have rule #1 in place, and your mechanic can't look at the car until tomorrow, that's a good defense against this tactic. Sleeping on your decision helps you make sure it's a sane one. Remember, these are cars -- *there's always another fish in the sea.* If a car looks like such a great deal that you don't want to let it escape you, you're probably falling for a "too good to be true."


Rule #3. Know your price.

If you're using patience (#2) and a mechanic (#1), this rule should be easy. Use the blue books on the web (such as www.kbb.com, and Consumer Reports' Cars & Trucks page.) to get a range of values on the cars you are interested in buying. (Use multiple blue books to get a better estimate.) Values vary a little depending on region and season. Call your bank and ask them to look up a car you're interested for you, too; banks have reliable pricing guides to keep themselves from financing something for more than they could recover if they had to reposess it.

Set your final price in advance. Dealers will screw with you. Tell the seller your final price, and tell him it includes taxes, tips (:v), licensing, inspection, everything. Tell him to bargain with you based on that final number. He will pretend to agree. If later on you find that new charges are sneaking in, LEAVE NOW. Do not discuss it. Cough and pretend you have to go see your doctor. You are being screwed.


Rule #4: Avoid dealers.

Car salesmen are very good at the psychology of sales, and won't really supply you with any info you didn't otherwise know. I would advise shopping in the paper and in the used car photo rag (I don't know if there is one in the upper valley; check the newsstand at Shaw's.) Private sellers saves about $1000-2000 of 'middleman's fees. I have always had better luck with private sellers. There is the risk that the guy is trying to screw you, but (a) that's true of dealers as well and (b) that's why we have rule #1.

If you must go to a dealer, here are some things to watch for.

4.1 The salesman and his "manager."
If the salesman begins playing the "whoah, that's a low price; I'll have to go see my manager" game, nip it in the bud. Tell him either he can establish the price, or you don't want to waste your time talking to him. Don't let them trap you in a little bugged room waiting. While you are waiting, the salesman is having a smoke, letting you become more attached to the car. The longer you wait, is to walk away when you get the heebie-jeebies. Don't let them play that game. One good defense is to say in advance: "I will not tolerate waiting -- if you cannot perform the entire transaction, let's go find someone who can." Stick to it. If they make excuses, leave.

4.2 Sign nothing.
They will attempt to make you sign or initial all sorts of things, such as your "offer" of a price to the dealer. It's all psychology to make you feel committed. Sign nothing until they hand you a *real* title of ownership in your name; then sign only your form of payment.

4.3 Credit cards are still cash.
Don't think that your credit card company can protect you from a lemon. I found out (by calling mine) that if I signed the credit card slip, there's nothing they can do -- I have authorized payment. Signing a credit card slip is as strong as writing a check; guard your money.

4.4 Don't let them trick you into taking delivery.
In many states (I don't know the law in NH, but call the Better Business Bureau), until you drive off the lot in the car, the transaction is not complete, and (even if they have your signed credit card slip; ahem, blush) you can demand to cancel the transaction. This saved me from buying a car a dealer refused to inspect (because it would jeopardize their state inspection station status!) even after I'd signed the slip. (Feel free to ask how I wound up in a pickle that stupid.)

4.5 Don't buy the extended warranty.
It is a rip-off, every time. If your mechanic checked out the car (sure hope you paid attention to rule #1), you have a good idea what you're getting in to. The only worthwhile warranty is the one that comes with a new car.

4.6 Never trade in.
You *always* lose money. The dealer doesn't have the time to carefully evaluate your trade-in car, and therefore can't risk that it's a piece of junk, so they always value it way low. More importantly, adding another line to the final price equation makes it that much easier for them to make you think you're getting a good deal, while really they're screwing you. Save your trade-in and take a few weeks to sell it privately later. Example: the best trade-in offer I could extract on my Ford Escort was $1800; it had a blue book value of $3500-4000, and I sold it privately for $4400. (The extra $400 was a fortunate situation; even if I could have sold it for only $3500, it would still have been a huge win.) Why do people do trade-ins? Because they can't afford the monthly payments of two cars at once. Plan ahead; get your finances under control, and have enough in the bank to cover an extra month on the old car -- think how much better you'll feel when you get the extra thousand or two the month after that.

4.7 Financing.
Don't use the garbage offered by the dealer. Get it through your bank or credit union. It will take a little more time, but that's *good*! (See rule #2.) And buy a car that you can pay off in two years, not four -- four is a long time to be paying on a used car. Buy your car on its *PRICE*, not the size of the monthly payments (which is how the dealer will try to sell it). And shop for your loan on the price of the loan (total interest cost), not on the size of the payments.

As you can see, there are a *lot* of pitfalls and tricks with dealers. Private sellers tend to operate transparently -- you hand them a bank check (not your personal check), and they hand you title to the car and keys. I strongly advise avoiding dealers. However, this rule obviously depends on the kind of buyer you are. Some buyers want to go to dealers because they have greater selection; I can understand that, but go in bearing my warnings -- you're likely to pay a premium for that selection, and the salessharks really are ruthless. Consider the fact that if you avoid dealers, you're likely to avoid most of the hassles described in this section.


Rule #5: Things you can look for.

This is not a substitute for rule #1. But when you test drive the car (on its way to the mechanic), you can watch out for a few things. The best thing to do is try these things, then report your discoveries to your mechanic so he can investigate further to see if it's really a problem or not.

5.1 Engine
When you first turn on the car, have your friend watch the tailpipe. Does blue smoke come out? It's burning oil, likely due to worn piston rings. Run away -- that's a $1k engine rebuild. Does white smoke come out? Coolant is entering the combustion chamber, likely due to a cracked block. Run away -- that's a $2k engine replacement.

You can also check the spark plugs, but your mechanic will do a more knowledgeable job.

5.2 Transmission
Manual: Does the clutch have very long play? (Perhaps it's worn.) Does the car tend to grind gears/shift rough even though the clutch is in? (Perhaps a worn bearing.) Automatic: Hold the brakes, and depress the accelerator slowly. The transmission should smoothly soak up the power, slowly pulling harder against the brakes.

5.3 Brakes
Find a safe place to brake hard but smoothly. Does the car shudder (warped rotors) or pull to one side?

5.4 Suspension and Frame
Any clunks when you steer? In a parking lot, make 360s left and right at full steering throw (slowly :v). If you hear a "clunk clunk clunk," the CV joints may be shot. (just report what you find to your mechanic.) Inspect the tires for uneven wear or washboarding patterns (non-cylindrical cross section), which are evidence of tired struts, a maligned suspension, or a maligned frame. Four brand new (cheap) tires means the seller is hiding the presence of uneven wear, which probably means the car was in an accident. Check the operation of every door and movable window on the car. All should operate smoothly, and the seams between door and body should be of consistent width around the car. (This includes the trunk and hood.) This is a good way to discover a bent frame (due to a prior wreck).

5.5 Body
You're looking for rust here. Open the trunk and look at all the seams, do the same under the hood. In NH, rust is a fact of life and roughly proportional to car age; the main reason you care about it is to ensure your car has enough inspectable years left in it. Again, if your mechanic is being thorough, he has to check that for the state inspection anyway, and he can tell you how close it is to trouble.

5.6 Interior
Get rid of the tree-shaped air freshener. It's trying to cover up the smell of cigarette smoke or mildew (leaky seals in sunroofs or hatchbacks, are really hard to fix; look for stains on the carpet below the potential leak).


Rule #6: New cars.

Rule number 1 is a lot less important here if you're buying a car with 20 miles on it. However, "program" (rental/fleet) cars still count as used. However, now you're messing with a dealer.

Rule 2 (be patient) is even more useful now -- since new cars aren't one of a kind, you have all the time in the world. Select the model of car and options you want in a first pass -- promise yourself not to fall for any "sales" until you have made that decision and left the dealership. Set aside a Saturday to shop for car models; *commit* to not buying a car that day.

Rule 3 (know your price) is even more important now, since it's easier to establish a price for a given model and options package. Use web pages. Use the consumer reports in your public library.

Call around! I did this once to great effect. Most dealers will refuse to tell you a price over the phone. I called every dealer in Portland and Seattle and found only two (one in each city) that would give me a price on a Camry with a moonroof over the phone. One salesmen even said, "you're just going to use these prices to play us against one another to get a lower price!" (Well, yes, why would comparison shopping be bad?)

However, I had priced the car ahead of time in Consumer Reports, and knew that one of the prices I was offered was fair. Just for kicks, I visited one of the dealers that wouldn't give me a price -- sure enough, it was a ploy to get me in to the dealer and BUY TODAY. I escaped, went to the dealer who offered the price over the phone, and was treated courteously and with a minimum of the usual scammery. We left having paid the agreed-upon price. I hear Saturn dealers are good about this; if you like Saturns, sounds like a good deal to me.

When we bought our second Escort, we bought one of the loss-leaders advertised in the newspaper. Those are only available with zero options, but for us it was a great deal, and we got no hassle.

Finally, all the warnings in rule #4 are in effect, because you're going to a dealer.